Freeze Studio

Privacy Policy

Last updated: 16 October 2026

This Privacy Policy explains how Freeze Studio (“we”, “us” or “our”) collects and uses personal information when you visit our website or contact us about pre-wedding photography services in China.

1. Information we collect

When you submit an enquiry, we may collect your names, email address, preferred destination, estimated shoot date and any information you choose to include in your message. We may also receive information you send to us through WhatsApp, email or Instagram.

2. How we use your information

We use enquiry information to respond to you, discuss availability and suitability, prepare a personalised proposal, arrange photography services and provide customer support. We do not use enquiry information for unrelated marketing unless you have asked us to do so.

3. WhatsApp and third-party services

Our enquiry button opens WhatsApp in a new window. If you choose to use WhatsApp, your message will be processed by WhatsApp/Meta under their own terms and privacy policy. Our website may also be hosted by a third-party provider. Those providers may process technical information needed to deliver a secure website.

4. Cookies and analytics

This first version of the website does not intentionally use advertising cookies or a customer account system. Our hosting provider may process basic technical logs such as IP address, browser type and request time for security and reliability. If we add analytics, advertising or non-essential cookies, we will update this notice and provide any consent controls required by law.

5. Sharing and international transfers

We share information only with team members and service providers who need it to respond to your enquiry or operate the website. Some providers may process information outside your country. We do not sell your personal information.

6. Retention and security

We keep enquiry information only for as long as reasonably necessary to respond, manage a potential booking and meet legitimate business or legal requirements. We use reasonable organisational and technical measures to protect it, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, or to object to certain uses. To make a request, email [email protected]. We may need to verify your request before responding.

8. Contact

For privacy questions, contact Freeze Studio at [email protected] or WhatsApp +86 151 0232 3583.